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Frequent questions

  • Shipping

    • We offer worldwide shipping to almost all countries. For more detailed information, please visit our shipping page.
    • Prices for products on our website do not include shipping costs. Shipping costs are fixed, and you can view the rates.
    • Please note that shipping times do not include the time required for production.

  • Return without a Reason

    • If you purchased a product on our website, you are not entitled to return the item within 14 days without a reason.
    • Why can’t I return the item?
    • All products on our website have a corset foundation and fall under the category of lingerie; therefore, unfortunately, returns are not possible.

  • What if the item doesn’t fit and I want to return it?

    • All of our products are tailored to each customer’s individual measurements, ensuring a perfect fit.
    • However, in exceptional cases, if the item does not fit due to our error, we may consider a return.

  • Refunds

    • We process refunds within 2 business days from the time we receive a refund request, but the request may take longer to process if we have not received confirmation that the item has been shipped back to us.
    • The cost of return shipping is the responsibility of the buyer.

  • I paid, but I changed my mind about the purchase

    • If you change your mind about a purchase, you can request a full refund within 2 days of payment, no questions asked.
    • It is important to request a refund before we begin producing your order. Typically, production starts on the third day after the order is placed.

  • The item arrived damaged

    • If, for any reason, the item you purchased on our website arrives damaged, please contact us as soon as possible to resolve the issue.
    • We will offer you a replacement or a refund for the damaged item as quickly as possible.

  • Haven’t received your order

    • If your item has not arrived within the specified delivery time and this has caused you any inconvenience, please contact us for a prompt resolution.
    • Please note that delivery times do not include the time required for production.

  • I have questions about how to measure myself and choose a size

    • If you have any questions about measurements and sizing, you can always reach out to our support team, who will assist you with any inquiries.